• Are open to new ideas and approaches.
• See self as coach.
• Are open to feedback.
• Let people know what is expected of them and why.
• Openly share information.
• Believe that everybody is responsible for improving the organization.
• Encourage people to work together.
• Encourage responsible risk taking.
• Share accountability from the work performed.
• Embrace flexibility.
• Deal with change effectively than try to control what happens.

Listen to the video above and study the readings given on this page. Focussing on a named institutional leader, what attitudes and mindsets could be attributed to their success?

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