Leadership managerial roles
Leadership Managerial roles
| Managerial roles - what leaders do on the job. Managerial role categories are interpersonal, informational, and decisional |
Category: There are ten managerial roles based on the three categories |
Explanation | Leader behaviour |
|---|---|---|---|
| Interpersonal Roles Include 1) figurehead, 2) leader, and 3) liaison |
Figurehead | Leaders represent the organization or department in legal, social, ceremonial, and symbolic activities |
1. Signing official documents (expense authorization, cheques, vouchers, contracts, and so on) 2. Entertaining clients or customers as official representatives and receiving/escorting official visitors 3. Informally talking to people and attending outside meetings as an organizational representative 4. Presiding at meetings and ceremonial events (awards ceremonies, retirement dinners, and so on) |
| Liaison | Leaders interact with people outside their organizational unit through appropriate networking and relationships |
1. Serving on committees with members from outside the organizational unit 2. Attending professional/trade association meetings 3. Calling and meeting with people to keep in touch |
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| Leader | Leaders perform management functions to effectively operate the managers’ organization unit |
1. Hiring and training 2. Giving instructions and coaching 3. Evaluating performance |
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| Informational roles Include 1) monitor, 2) disseminator, and 3) spokesperson |
Monitor role | Leaders gather information and analyze it to discover problems and opportunities, and to understand events outside the organizational unit |
1. Reading memos, reports, professional/trade publications, newspapers, and so forth 2. Talking to others, attending meetings inside and outside the organization, and so forth 3. Observing (visiting a competitor’s store to compare products, prices, and business processes) |
| Disseminator role | Leaders have access to confidential information and they synthesize and send it to others in the organizational unit |
1. Orally through voice mail, one-on-one discussions, and group meetings. 2. Written through e-mail |
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| Spokesperson role | Leaders provide information to people outside the organizational unit |
1. Meeting with the boss or board to discuss performance and budget 2. Answering letters 3. Reporting information to the government |
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| Decisional roles Include 1) entrepreneur, 2) disturbance-handler, 3) resource-allocator,and 4) negotiator |
Entrepreneur role | Leaders innovate and initiate improvements in response to getting ideas for improvements through their monitor role. |
1. Developing new or improved products and services 2. Developing new ways to process products and services 3. Purchasing new equipment |
| Disturbance-Handler Role | Leaders take corrective action during crisis or conflict situations. |
1. A union strike 2. The breakdown of important machines/equipment 3. Needed material arriving late 4. A tight schedule to meet |
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| Resource-Allocator Role | Leaders schedule, request authorization, and perform budgeting activities. |
1. Deciding what is done now, done later, and not done (time management;
priorities) 2. Determining who gets overtime or a merit raise (budgeting) 3. Scheduling when employees will use material and equipment |
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| Negotiator Role | Leaders represent their organizational unit during routine and nonroutine transactions that do not include set boundaries. |
1. Pay and benefits package for a new professional employee or manager 2. Labor union contract 3. Contract with a customer (sale) or supplier (purchase) |
Give one job example of the specific behavior you or some other leader performed when fulfilling any of the ten managerial roles. For each of the roles, be sure to identify the leader as you or another, the role by its name, and the specific behavior